Heart and Coins Privacy Policy
For more information about using the Heart and Coins website and purchasing our products and services:
Effective Date: August 27, 2026
Heart and Coins (“Heart and Coins,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information Heart and Coins collects, how we use and protect that information, when we may share it with third parties, and the choices you may have regarding your information.
This Privacy Policy applies to information collected through heartandcoins.com, Heart and Coins services, purchases, appointments, courses, classes, digital products, communications, and other interactions with Heart and Coins.
By using the website or purchasing our products or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you browse our website, make a purchase, book an appointment, contact us, participate in a reading or consultation, purchase rootwork, enroll in a course or class, or otherwise interact with Heart and Coins.
Depending on the service or transaction, this information may include:
Full name
Email address
Telephone or mobile number
Billing address
Shipping address
Date of birth
Account or login information
Information provided through contact forms
Information provided when booking an appointment
Information provided during tarot readings and consultations
Information provided in connection with rootwork or spellwork
Photos, videos, or other files voluntarily provided by a client
Information about a client's circumstances, relationships, intentions, or concerns
Information about another individual that a client voluntarily provides
Communications between you and Heart and Coins
Information submitted in connection with courses, classes, or digital products
Reviews, testimonials, questions, or other communications you voluntarily submit
Some information may be requested because it is necessary to provide a particular service. Other information may be optional.
When information is optional, Heart and Coins may allow you to decide whether you are comfortable providing it. You are not required to provide optional personal information simply because it is requested.
2. Sensitive or Personal Information
Because Heart and Coins provides spiritual services, clients may voluntarily provide information that is personal or sensitive in nature.
This may include information about:
Relationships
Family circumstances
Personal experiences
Emotional circumstances
Health-related concerns
Legal or financial circumstances
Religious or spiritual practices
Another person's circumstances
Photographs or other personal materials
Heart and Coins only requests or uses information that is reasonably relevant to providing the applicable service or operating the business.
Clients should avoid providing sensitive information that is not necessary for the service.
3. Information About Other People
Clients may voluntarily provide information about another person when requesting a tarot reading, consultation, rootwork, spellwork, or other service.
For example, a client may provide another person's name, date of birth, photograph, or information about their relationship with that person.
You are responsible for ensuring that you have the legal right to provide information about another person to Heart and Coins.
Heart and Coins uses such information only for legitimate business and service-related purposes.
4. Payment Information
Payments are processed through third-party payment providers and payment-processing systems, including Stripe and payment methods made available through Squarespace.
Heart and Coins does not store customers' full credit or debit card numbers.
Payment providers may collect and process payment information directly in accordance with their own privacy policies and terms.
Available payment methods may include credit or debit cards, Apple Pay, Google Pay, Klarna, and other payment methods made available at checkout.
Heart and Coins may retain transaction-related information such as the purchaser's name, transaction amount, purchase date, order information, and payment status for business, accounting, customer-service, and recordkeeping purposes.
5. How We Use Personal Information
Heart and Coins may use personal information to:
Provide tarot readings and consultations
Perform rootwork and spellwork
Schedule and manage appointments
Process purchases and payments
Fulfill and ship physical orders
Provide access to digital products and courses
Communicate with customers
Send appointment reminders
Send order and shipping notifications
Respond to questions and customer-service requests
Maintain client and service records
Understand previous services provided to a client
Administer courses and classes
Provide educational materials
Improve our website, products, and services
Maintain business and accounting records
Detect and prevent fraud or unauthorized transactions
Respond to disputes or chargebacks
Protect the security and integrity of our website and business
Comply with legal obligations
Enforce our Terms & Conditions and other policies
We may also use information for other legitimate business purposes consistent with the reason it was collected.
6. Client Communications & Records
Heart and Coins communicates with clients through various channels, which may include:
Telephone
Text messages
TikTok
Google Meet
Acuity Scheduling
Other communication platforms used by Heart and Coins
Heart and Coins may retain communications and business records for legitimate business purposes.
For example, client information may be maintained in a customer relationship management system or other business recordkeeping system to help Heart and Coins understand the history of a client's services and provide continuity of service.
Heart and Coins does not intentionally record telephone calls or Google Meet sessions unless specifically disclosed and permitted.
7. Client Confidentiality
Heart and Coins treats client information and private communications as confidential.
Client information may be accessed by Heart and Coins personnel or authorized individuals who require access to perform legitimate business functions.
If Heart and Coins later works with employees, contractors, or other authorized personnel who have access to client information, Heart and Coins may require those individuals to maintain confidentiality.
Heart and Coins may disclose information when required by law, legal process, court order, or when reasonably necessary to protect the rights, safety, or property of Heart and Coins or another person.
8. Photos, Videos & Materials Provided by Clients
Clients may voluntarily provide photographs, videos, recordings, or other materials in connection with a service.
For example, clients may provide photographs of themselves, another person, or circumstances relevant to a reading or working.
These materials are used for the purpose for which they were provided and are not used by Heart and Coins for public marketing without appropriate authorization.
Photographs and videos of Heart and Coins' own spiritual workings, such as candles, altars, herbs, ritual materials, and completed work, may be retained and used for business documentation, educational purposes, quality assurance, and marketing or promotional purposes as described in the Terms & Conditions.
9. Courses & Online Education
Heart and Coins may collect information necessary to provide access to online courses and classes.
This may include:
Name
Email address
Phone number
Account information
Course enrollment information
Course progress or completion information
Questions submitted by students
Workbook or educational interactions
Heart and Coins may be able to see information about course access, including lessons viewed or completed, depending on the functionality provided by the website platform.
Course content is hosted through the Heart and Coins website.
10. Shipping Information
When you purchase a physical product, Heart and Coins may collect information necessary to fulfill your order, including:
Name
Shipping address
Billing address
Email address
Telephone number
Shipping information may be provided to USPS or another shipping carrier as necessary to fulfill and deliver your order.
Heart and Coins does not currently offer guaranteed international shipping for physical products. Physical product shipping is currently limited to the United States.
11. Cookies & Similar Technologies
Heart and Coins uses cookies and similar technologies through its website platform and third-party services.
Cookies may be used for purposes including:
Website functionality
Security
Remembering preferences
Analytics
Understanding how visitors interact with the website
Heart and Coins currently uses Squarespace Analytics and Google Analytics to understand website traffic and visitor behavior.
Google Analytics may collect information such as pages visited, approximate location, device/browser information, referring website, and interactions with the website, depending on the configuration of the service.
Some cookies are necessary for the website to function, while others may be used for analytics or other non-essential purposes.
Because Heart and Coins serves visitors internationally, including customers outside the United States, Heart and Coins may use a cookie-consent mechanism where required by applicable law.
You may also control or delete cookies through your browser settings.
Important: The specific cookies used by the website may change as Squarespace, Google, or other third-party services update their technology. Heart and Coins may update this Privacy Policy or its cookie information when necessary.
12. Third-Party Services
Heart and Coins uses third-party platforms and service providers to operate its business.
These may include:
Squarespace — website, checkout, hosting, analytics, and course functionality
Stripe — payment processing
Klarna — payment services when selected by a customer
Acuity Scheduling — appointment scheduling and reminders
Google Workspace — business email and related services
Google Analytics — website analytics
Google Meet — virtual meetings
Notion — business and client recordkeeping
Canva — business and design-related services
USPS and other shipping carriers — product fulfillment
TikTok
Third-party providers may independently collect and process information according to their own privacy policies and terms.
Heart and Coins does not control how independent third-party providers process information outside of the services they provide to Heart and Coins.
13. Social Media
Heart and Coins maintains social-media accounts and may interact with customers through platforms including TikTok, Instagram, and Facebook.
If you communicate with Heart and Coins through a social-media platform, that platform may collect and process information according to its own privacy policy.
Information voluntarily provided to Heart and Coins through social media may be used to respond to your inquiry, provide a service, manage a customer relationship, or otherwise conduct legitimate business activities.
14. Marketing Communications
Heart and Coins does not currently operate a regular email marketing newsletter or promotional email program.
Heart and Coins may send transactional communications necessary to provide purchased services, including:
Appointment reminders
Order confirmations
Shipping notifications
Service-related communications
Customer-service communications
Heart and Coins may introduce email marketing or other promotional communications in the future.
If Heart and Coins begins sending marketing communications, applicable communications will include appropriate unsubscribe or opt-out mechanisms where required by law.
Heart and Coins does not currently maintain a regular promotional text-message marketing program.
15. Data Retention
Heart and Coins retains personal information for as long as reasonably necessary for legitimate business purposes.
Information may be retained for purposes including:
Providing ongoing or future services
Maintaining client service history
Accounting and tax records
Order records
Legal compliance
Dispute resolution
Chargeback documentation
Fraud prevention
Enforcing agreements
Protecting the rights and interests of Heart and Coins
Certain business records may remain in Heart and Coins' systems after a customer relationship ends when reasonably necessary for these purposes.
When information is no longer reasonably necessary, Heart and Coins may delete, anonymize, or otherwise dispose of it in accordance with applicable law and business practices.
16. Data Security
Heart and Coins takes reasonable measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.
You should use reasonable care when transmitting sensitive information electronically and should avoid sending information that is not necessary for your requested service.
17. Children's Information
Heart and Coins does not knowingly permit individuals under 18 years of age to independently purchase or book services.
A parent or legal guardian may request certain spiritual services concerning a minor where appropriate.
Heart and Coins does not knowingly collect information directly from children for the purpose of allowing them to independently purchase or use Heart and Coins services.
If you believe a minor has provided personal information to Heart and Coins without appropriate authorization, please contact us at hello@heartandcoins.com.
18. International Customers
Heart and Coins provides certain virtual services to customers located outside the United States.
Because Heart and Coins uses service providers located in or operating from the United States and other jurisdictions, personal information may be processed or stored outside the country in which you live.
Different countries and jurisdictions provide different privacy rights.
Where applicable law provides you with additional rights concerning your personal information, Heart and Coins will handle valid requests in accordance with applicable law.
19. Privacy Rights & Requests
Depending on where you live, you may have rights concerning your personal information, which may include the right to:
Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information
Request information about how your information is used
Withdraw consent where processing is based on consent
Object to or restrict certain types of processing
Opt out of certain marketing communications
Exercise other rights provided by applicable privacy law
To make a privacy-related request, contact:
Heart and Coins may need to verify your identity before fulfilling certain requests.
Some information may be retained when Heart and Coins has a legitimate or legal reason to do so.
20. California Privacy Rights
If you are a California resident, California privacy laws may provide you with additional rights concerning your personal information.
Depending on the circumstances, these rights may include rights to access, correct, delete, or obtain information concerning certain categories of personal information and to exercise certain choices regarding its use.
Heart and Coins does not sell personal information in the traditional sense of exchanging personal information for money.
If applicable California law grants you a privacy right not otherwise described in this Privacy Policy, you may contact hello@heartandcoins.com to exercise that right.
Heart and Coins will not unlawfully discriminate against you for exercising applicable privacy rights.
21. Changes to This Privacy Policy
Heart and Coins may update this Privacy Policy periodically to reflect changes in business practices, technology, third-party services, or applicable legal requirements.
When changes are made, the updated policy will be posted on this website with a revised effective date.
You are encouraged to review this Privacy Policy periodically.
22. Contact Us
If you have questions about this Privacy Policy or how Heart and Coins handles personal information, please contact:
Heart and Coins
Texas, United States
Website: heartandcoins.com