Return Policies & Important Information
For more information about using the Heart and Coins website and purchasing our products and services:
Please review the following policies before booking an appointment or purchasing a product or service from Heart and Coins. By completing a purchase or booking an appointment, you acknowledge that you have read, understood, and agreed to these policies.
Tarot Readings
All tarot reading sales are final. Please take the time to review the service description and client testimonials before booking to ensure that my reading style is a good fit for you.
My readings are designed to provide spiritual insight, reflection, empowerment, and clarity regarding your situation. I am not a predictive tarot reader, and my readings are not intended to guarantee or predict specific future events or outcomes.
Tarot readings are offered as spiritual guidance. You remain responsible for your own decisions, choices, and actions.
Appointment & Cancellation Policy
If you need to reschedule your appointment, please contact Heart and Coins at least 24 hours before your scheduled appointment time.
If you miss your scheduled appointment without notice, you will be considered a no-call/no-show, and the cost of your reading will be forfeited.
All readings include a 10-minute grace period. If you have not arrived or made contact within the 10-minute grace period, your appointment will be canceled. You will be permitted one reschedule at no additional charge. If you miss the rescheduled appointment, the cost of the reading will be forfeited.
Emergency appointments cannot be rescheduled. If an emergency appointment is missed, the cost of the appointment will be forfeited.
If Heart and Coins Needs to Reschedule
Occasionally, circumstances may arise that require me to reschedule an appointment. If I need to reschedule your appointment, you will be offered one complimentary reschedule at a mutually available time.
If Heart and Coins is unable to complete a purchased service and the service cannot reasonably be rescheduled, the customer may be eligible for a refund. Refunds are otherwise not offered.
Reading Time and Additional Time
Your scheduled appointment time represents the full duration of your reading. Any time that extends beyond your scheduled appointment duration will be billed at the applicable additional-time rate of $3 per minute.
Additional-time pricing is subject to change at any time without notice. However, the rate applicable to your reading will be the rate in effect at the time your appointment was booked, unless a different rate is communicated and agreed upon prior to the start of your reading.
Additional time is not automatically included in the cost of your scheduled reading. If you choose to continue beyond your scheduled appointment time, you agree to the applicable additional-time charges.
Rootwork & Spellwork Policy
All rootwork and spellwork purchases are final sale.
Because spiritual work is personal and results depend on circumstances outside of my control, no specific outcome or timeframe can be ethically guaranteed.
Every situation is unique, and spiritual work does not operate according to a guaranteed schedule. A working may produce results quickly, gradually, differently than anticipated, or may not produce the desired result at all.
What I can promise is the care, intention, and effort I put into your working. I take the time to intuitively assess your situation, determine the working that is most appropriate for your stated intention, and dedicate the appropriate time, energy, and attention to the work. Each working is performed with genuine intention, care, and integrity.
Purchasing a working does not guarantee reconciliation, a relationship, a specific person's feelings or actions, financial gain, employment, business success, legal outcomes, court outcomes, or any other specific result.
Depending on the circumstances of a client's situation, Heart and Coins reserves the right to modify, substitute, or recommend an alternative working when I determine that doing so is more appropriate for the stated intention.
Once work has begun, the working cannot be canceled or refunded.
Clients are responsible for providing accurate and complete information relevant to their reading or working. Heart and Coins is not responsible for outcomes resulting from incomplete, inaccurate, or withheld information.
Rootwork Processing Times
Standard rootwork is generally completed within 7–10 business days from the date of purchase. Business days are Tuesday through Saturday, excluding Sundays and Mondays. Processing times may occasionally fluctuate due to order volume, demand, holidays, or circumstances outside of Heart and Coins' control.
Purchasing a rush service does not change the standard processing time for any other service associated with your order.
Rush Services
Rush services apply only to the specific portion of the service identified as eligible for rush processing. The rush period begins on the date the rush service is purchased, not the date the original service was purchased.
For example, if a working is purchased on Thursday and the rush service is purchased on Friday, the rush processing period begins Friday.
Rush processing applies to the working itself and does not automatically expedite consultations, check-ins, reports, updates, shipping, or other services unless expressly stated otherwise.
Standard Working Updates
Standard rootwork includes a photograph at the beginning of the working, an estimated timeframe for the candle or working to burn, a written report following completion of the working, and a follow-up check-in based on the working and candle burn.
Unless otherwise stated in the service description or an additional communication package is purchased, standard rootwork does not include ongoing or daily updates.
Professional Guidance Disclaimer
Rootwork, spellwork, tarot readings, and other spiritual services are offered as spiritual practices and support. They are not a substitute for medical care, mental-health treatment, legal representation, financial advice, or other professional services.
If you are experiencing a mental-health concern or crisis, please seek assistance from a qualified mental-health professional or appropriate emergency/crisis service.
For legal matters, consult a licensed attorney. For medical concerns, consult a qualified healthcare professional. For financial, business, or other specialized matters, seek advice from an appropriately licensed or qualified professional.
Physical Products, Candles & Spiritual Supplies
All physical product sales are final unless the item arrives damaged or Heart and Coins sends you the incorrect item.
If your item arrives damaged, please contact us within 72 hours of delivery and provide photographs of the damaged item and packaging. If the damage is confirmed, a replacement will be shipped at no additional cost.
If you receive an incorrect item, please contact us as soon as possible so that we can correct the issue.
Customers are responsible for providing an accurate and complete shipping address at checkout. Heart and Coins is not responsible for packages delivered to an incorrect address provided by the customer.
Heart and Coins is not responsible for packages that are lost, stolen, or otherwise unavailable after the carrier confirms delivery to the address provided at checkout.
Shipping delays caused by carriers, weather, holidays, or circumstances outside of Heart and Coins' control do not qualify for a refund.
Digital Products & E-Books
All digital products and e-books are final sale.
Because digital products are delivered electronically and cannot be physically returned, refunds, exchanges, or cancellations are not available once the purchase has been completed or the digital product has been delivered.
Digital products and e-books are provided for the personal use of the purchaser. They may not be copied, reproduced, redistributed, resold, shared, uploaded, or otherwise distributed without written permission from Heart and Coins.
If you experience a technical issue accessing a digital product you purchased, please contact us so we can assist you with accessing your purchase.
Right to Refuse or Discontinue Service
Heart and Coins reserves the right to decline, cancel, or discontinue a service when a request is inappropriate for our practice, conflicts with these policies, or would require me to make promises or guarantees that I cannot ethically provide.
Harassment, threats, discrimination, or abusive communication toward Heart and Coins or its representatives will not be tolerated and may result in the refusal or discontinuation of service.
Questions or Concerns?
If you have questions about these policies or a purchase you've made, please feel free to reach out.
Phone: 832-773-7351
Email: hello@heartandcoins.com